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Loewie products are of the highest quality and come with a manufacturer warranty. In countries mandating a longer warranty time, the manufacturer extends the warranty appropriately.

Warranty Conditions

The products are intended for adults only. The manufacturer warrants this pleasure object against defects due to faulty workmanship or materials. If you discover a defect and notify Loewie during the warranty period, Loewie will, at its discretion, replace the product free of charge except the manufacturer will replace the product directly.

The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. Products under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to Loewie carriage paid. Shipping costs are non-refundable.

This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your product, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. .